Conflict Management Training

Conflict Management and Communication Skills provides you with effective tools to manage stressful situations in the workplace and become a highly successful person and leader. Learn to build conflict resolution techniques that work, and manage complex team dynamics with sensitivity and firmness.

Enroll Now Corporate Training / Group Training

Course Overview

What will you learn keyboard_arrow_down
- - check Recognise the factors that cause conflict to escalate so those factors can be managed better
  - check Use strategies and tools to manage and reduce customers’ anger
  - check Turn confrontations into simple conversations
  - check Explore Aggressive, Passive and Assertive approaches and the consequence of each response
  - check How to deal with difficult team members
  - check Learn effective conflict resolution methods and best practices for managing conflicts
  - check How to build trust and credibility with colleagues and team members
  - check Learn to hold difficult conversations calmly and assertively
Pre-requisites keyboard_arrow_down
- check There are no specific prerequisites for this course
Course Exam Format keyboard_arrow_down
- No Exam but we offer course completion certificate after you successfully complete the training program

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Who can do Conflict Management Training

Conflict Management Training is most suitable for:

Criteria :

check Team Leaders/Supervisors
check Junior Managers
check Middle Managers
check Senior Managers
check Senior Leaders
check Anyone Who wants to Learn

Features

check 8-hour interactive and intensive workshop led by industry experts
check Downloadable courseware
check Course Completion Certificate
check Group activities and brainstorming sessions
check 24/7 Support via Email, Online Chat, Telephone

Course Outline & FAQ's

- check The intention behind every conflict-The cause and effect of the conflict. How did it happen? What were the consequences?
- check Mindset Change – Why is it important for this change? Changes are needed for progression in life. Get rid of old habits that prevent you from moving ahead. In this millennial generation, cultural differences are inherent. The steps we need to take to fit into this cultural era and adapt to the working environment and varied styles of employees
- check How to apply the principles leading to conflict resolution and establish a harmonious working environment
- check The 5-step strategy in implementing the blueprint for Conflict Resolution
  
  The areas that will be examined include:
  1. Self-Awareness and Self-Management
  Be aware of the working environment around us
  2. Emotions
  How to Manage Our Emotions Better
  3. Conflicting Styles
  Why are there conflicting styles and how to manage them and collaborate
  4. Conflicting Roles
  The similar roles in the organization that cause conflicts
  5. Conflicting Resources
  Allocation of resources that trigger conflicts and how to manage them
- check How to build and sustain relationships with your supervisors, colleagues and peers
  3 areas to examine:
  1. Breaking Barriers to Effective Communication in a Cross Cultural Diverse Environment
  2.The Mastery of Building Rapport at the Workplace
  3.Build Trust and Confidence amongst supervisors, colleagues and peers

1: Do you provide any course completion certificate? keyboard_arrow_down
- Yes, we offer course completion certificate after you successfully complete the training program.
2: If I need to cancel my enrollment, Can I get a refund? keyboard_arrow_down
- Yes, you can cancel your enrollment if necessary. We will refund the course price after deducting an administration fee.
3: Do you provide any group discounts for online training programs? keyboard_arrow_down
- We have 15% to 25% group discount packages for online training programs. Contact byrne@learnersink.com

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Conflict Management Training

Course Overview

Who can do Conflict Management Training

Criteria :

Features

Course Outline & FAQ's

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Corporate / Group Training

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